What are your delivery options?
- Standard New Zealand wide delivery, 2-5 business days, FREE (Post Haste)
- Australia delivery, 3-5 business days, FREE.
- Overnight North Island delivery - $5.00.
- Urgent 1-3 hour same day delivery Auckland - $10.00 (Orders placed before 3 pm excludes weekends and public holidays)
- International delivery, 7-14 business days, $30 Flate Rate. All orders over $300 are FREE.
What is your order cut-off time?
Please allow up to 24 hours for us to process your order after it is placed. Generally, if you place an order before 11 am (NZ Time), it will be sent that afternoon.
If you urgently need an order, please call +64 9 3612416 or firstname.lastname@example.org ASAP and we’ll see what we can do!
How does 1-3 hour same day service work ?
This is a great option if you live in Auckland. Why wait for your shoes when you can get them on the same day you ordered them !
Cut off is before 3 pm. This is to allow for traffic.
Generally city centre addresses will be delivered within 1-2 hours.
We cannot offer this service on Weekend days and Public Holidays.
Can I pick me order up?
Yes you can, we are open 7 days. Please call ahead or email us and arrange a time +64 9 3612416. Please ensure you contact us straight after your order has been placed. Also include in the ‘comments’ section that you wish to pick up when placing your order so we know not to send.
La Tribe Store
28 MacKelvie Street
Do you deliver to PO boxes?
Unfortuntely we cannot deliver to a PO Box address.
How can I track my order?
You can track your order directly by using the tracking code that was sent in your shipping confirmation email.
If you can’t find your tracking code, call +64 9 3612416 or email us email@example.com
Where is my order? It should have arrived by now.
If you’re not home when a driver attempts delivery, they will take it to their depo. If they’ve done so, there will be a note in your mailbox letting you know which depo location they’ve taken it to.La Tribe will not take responsibility of loss or damaged items during transit. Please email us for any enquire firstname.lastname@example.org