Shipping

WHAT ARE YOUR DELIVERY OPTIONS?
  1. Standard New Zealand wide delivery 5.00
  2. Australia delivery, 3-5 business days 20.00.
  3. Urgent 1-3 hour same day delivery Auckland - $15.00 (Orders placed before 3 pm excludes weekends and public holidays) 
  4. International delivery, 7-14 business days, $30 Flat Rate. 

    WHAT IS YOUR ORDER CUT-OFF TIME?
    Please allow up to 24 hours for us to process your order after it is placed.
    Generally, if you place an order before 11 am (NZ Time),
    it will be sent that afternoon.
    If you urgently need an order, please call +64 9 822 5120
    or info@latribe.co.nz ASAP and we’ll see what we can do!

    HOW DOES 1-3 HOUR SAME DAY SERVICE WORK?
    This is a great option if you live in Auckland.
    Why wait for your shoes when you can get them on the same day you ordered them!
    Cut off is before 3 pm. This is to allow for traffic.
    Generally city centre addresses will be delivered within 1-2 hours. 
    We cannot offer this service on Weekend days and Public Holidays.

    CAN I PICK MY ORDER UP?
    Please call ahead or email us and arrange a time +64 9 822 5120 
    Please ensure you contact us straight after your order has been placed.
    Also include in the ‘comments’ section that you wish to pick up when placing
    your order so we know not to send.


    DO YOU DELIVER TO PO BOXES?
    Unfortunately we cannot deliver to a PO Box address.

    HOW CAN I TRACK MY ORDER?
    You can track your order directly by using the tracking code
    that was sent in your shipping confirmation email.
    If you can’t find your tracking code,
    call +64 9 822 5120 or email us info@latribe.co.nz


    WHERE IS MY ORDER? IT SHOULD HAVE ARRIVED BY NOW.
    If you’re not home when a driver attempts delivery, they will take it to their depo.
    If they’ve done so, there will be a note in your mailbox letting you know which depo location they’ve taken it to.


    La Tribe will not take responsibility of loss or damaged items during transit.